CUSTOMER SERVICE IN HIGHER EDUCATION IS BROKEN

Recorded March 11th, 2020 2:00pm ET

Previously Recorded: Wednesday, March 11th, 2020 2:00pm ET

Program Level: Intermediate: Building on Basic Card Program Experience

Program Prerequisites: None

Presenters:Presenters: Mary Francis Coryell, Vice President of Sales and Business Development @Ivy.ai; David Glezerman, University of Temple (Retired)

Are you driven to continuously improve service delivery to current and prospective students, faculty, staff and other stakeholders? Simultaneously, do you seek to improve the operating efficiency of your units, reducing costs and re-deploying human assets to more accretive activities? If yes is the answer to both, then you may be surprised to learn how AI can impact both of these objectives. If your job is to improve online presence, triaging customer service requests, extending the hours of operations and enhancing the overall quality of services and experience then this is the presentation for you.